Gail Edgar

Director, Reliability and Maintenance Engineering, North American Customer Fulfillment, Amazon. Gail Edgar joined Amazon North America Customer Fulfillment Operations in June 2016, charged with leading fulfillment center reliability and maintenance operations across the United States, Canada, and Mexico.   Today, the North America Amazon Fulfillment portfolio includes over 110 million square feet of distribution under roof, encompassing over 1000 miles of conveyors.

Prior to this role, Gail served as Vice President, Global Real Estate and Facilities Services at W.W. Grainger, Inc.  Operating in over 20 countries, her teams designed and built high volume, highly automated distribution centers, as well as retail centers supporting same day and next day customer delivery promise for over one million products. While at Grainger, in 2014, Leadership in Energy and Environmental Design (LEED) established new, more restrictive criteria for certification.  Under LEED’s new standards, her team designed and built the world’s first LEED certified data center.   Using Power Usage Effectiveness (PUE), which measures the energy used beyond the IT load, the Grainger data center’s air cooling design operates at a best-in-class PUE rating of 1.2 at full capacity versus and industry average of 2.0.

Before her role at Grainger, Gail spent over 18 years with Trammell Crow Company and JLL, supporting Fortune 500 Clients including Baxter International, Cardinal Health, Pepsico, and Quaker Oats.  Her responsibilities were focused on driving operational excellence, from manufacturing to distribution, as well as assuring optimal space utilization within corporate office locations.

Gail holds an MBA from the University of Chicago and a BS in Economics from Northwestern University.

She is married, has five adult children, and currently resides in Seattle, Washington. In her spare time, Gail participates in ultra-running events.  She has completed four 100-mile endurance runs, over 100 50-Mile events and over 150 marathons.

Jose Maria Gurria

Jose Maria Gurria (Txema) is currently the “Global O&M Digital Implementation Leader” where he works Aligning the fastest moving and revolutionary GE Digital capabilities  and tools to O&M customer needs and problems. He translates business goals to requirements and participates in solution design and validation projects while taking care of proper implementation, adoption and value tracking at the end user level.

He previously holded the “Reliability Based Maintenance Program Manager”: In this role he’s responsible for driving the Maintenance strategy, best practices, standardization, PMO, predictive maintenance and technology adoption, KPIs and asset management roadmap across 31 CCGT Power Plants.

He started his career on Power Generation 15 years ago as an Operator with SIEMENS, then quickly moved to the Maintenance function and grow from Mechanical technician to Supervisor, Maintenance Planner then he jumped from the field to a global position within GE PGS O&M as responsible for the CMMS implementation and maintenance standardization.

GE O&M has a fleet of +40 Power plants around the world with +1000 workers.

He has travelled the world helping the sites to launch their maintenance & reliability programs facilitating the journey from reactive to proactive.

He holds a Ms. Degree in Reliability, Maintenance and Risk, and an Associate Degree in Industrial maintenance; he’s a Certified Maintenance & Reliability Professional by SMRP and an IAM Member. He’s an avid technical reader continuous learner, who never rejects the opportunity to attend conferences, discussions, webinars, and learning and certification events.

He lives in the North of Spain with his wife Lorena and his two daughter Zoe and Laia.


Shon Isenhour 

Shon specializes in Adult Education, Business Process Management, Strategic Planning, Organizational Change Management, Leadership, Asset Management and Reliability Engineering and has lead improvement initiatives for industries such as pharmaceuticals, metals, petrochemical, paper, and power generation, among others. Shon has been asked to speak at numerous professional conferences on these topics in the US as well as Europe, South America, Africa, and the Middle East.

Shon is an engineering graduate of North Carolina State University and has become an expert in the implementation of holistic reliability solutions using tools such as Total Productive Maintenance (TPM), Reliability Centered Maintenance (RCM) and Root Cause Analysis (RCA), as well as Six Sigma and Lean to drive significant bottom line results.

Shon is a Past Chairman of the National Board and past Director of Education for the Society of Maintenance and Reliability Professionals and is a past committee vice chairman in the area of benchmarking. Shon also serves on the boards of other global asset management and Training and Development organizations such as GFMAM, ATD, and WPiAM. Shon is a Certified Maintenance and Reliability Professional (CMRP), and has been certified by Prosci and Colorado State University as a Change Management Professional.


For a full job history including skills and recommendation please see my LinkedIn page at

Douglas Bowker

Douglas Bowker is a senior Reliability Engineer with BASF Corporation’s Seneca Plant in South Carolina where he is the Reliability Group Leader. He was a member of the BASF Centre of Excellence for Reliability Engineers in North America, and currently serve on the Reliability Technical Rules Committee. He is also an active member of BASF’s North American 4.0 Predictive Maintenance Team. Douglas has been in Maintenance and Reliability for over 15 years and holds a Master’s degree from East Tennessee State University. His wife Lickey has been the love of his life for 37 years and they live on a small ranch in Anderson South Carolina where they raise Katahdin sheep and Anatolian Shepherds. They have 4 beautiful children and 3 energetic grandsons.

Tim Goshert

Timothy Goshert has 38 plus years of experience working in processing industries. He has extensive experience in plant operations management, project engineering, construction management, and maintenance & reliability management. Tim holds a Bachelors of Science degree in Chemical Engineering from Pennsylvania State University and earned his Certified Maintenance & Reliability Professional (CMRP) designation from the Society of Maintenance & Reliability Professionals (SMRP) in 2001. In 2012, Tim retired from Cargill, Inc., one of the world’s largest food and agricultural processing companies with over 1,200 processing facilities and 139,000 employees globally. During his tenure with Cargill, Tim was involved in and led their reliability improvement processes for 20 years. In his Worldwide Reliability and Maintenance Manager role, Tim was responsible for the company’s reliability and maintenance initiatives and served as chairman of the company’s Reliability & Maintenance Steering Committee. The steering committee members educated Cargill’s business units in the company’s reliability and maintenance vision, strategies, and tactics. Tim joined Allied Reliability Group in 2012 as Principal. In this role, he is responsible for strategic customer account satisfaction and business development in the various industry verticals that Allied serves. Tim is an active member of SMRP and has served on its Board of Directors for many years. He also served as SMRP Chairman (2008) and SMRPCO Chairman (2005). Tim has represented SMRP on the establishment of Global Forum on Maintenance and Asset Management (GFMAM) and has served on the executive committee for 5 years as Vice Chair and Treasurer.

Dr. James Neale, PhD, CMRP

James is a Mechanical Engineer and CMRP with 19 years experience in a range of industrial applications form power electronics, food processing, pulp and paper, industrial energy efficiency and customized energy systems management solutions. The Waikato Energy Research Centre specializes in working closely with industry to deliver real tangible benefits in form of reduced energy costs, increased plant capacity and improved plant reliability. James’ work covers the full spectrum of opportunity identification, problem solving and high level research right through to project implementation and staff training.

James has been using airborne and structure borne ultrasound for over 10 years, working with multiple plant owners and operators over that time to establish and enhance condition based maintenance programmes. James has a PhD in computational aero-acoustics and is a happily married father of 6 children.

Bill Hollman

  • Certified Project Management Professional, Project Management Institute member
  • 35+ years of experience in leading technical and managerial organizations, B.S. and M.B.A.
  • Captain, United States Navy (Ret.); experienced corporate project and operations manager
  • Extensive experience in industrial product manufacturing, engineering and development
  • Bill is the Assistant to NEFCOs’ Vice Presidents of Operations and Safety, working with and monitoring all NEFCO plants nationwide, ensuring safe and reliable operations.
  • Duties include Plant Management, major project management, process optimization, vendor relations, plant staffing and plant commissioning.
  • Particular focus has been on new plant commissioning and optimizing legacy facilities to include procuring and implementing the corporate wide computerized maintenance management system.

Scott Rojas

Scott Rojas is a maintenance and reliability consultant for eMaint and Fluke Corporation. He is also a presenter during trade shows and for webinars. Rojas has been in the industrial sector for many years with companies such as Abacus Technologies and Elite Aerospace Group. He may be reached at For more information on CMMS best practices and how to implement one in your facility, visit


Tim Rohrer, CMRP

Throughout my career I have been blessed with opportunities to use my creativity and drive to create new businesses, new sales channels or develop new territories. I find the challenge of creating a vibrant business or brand "from scratch" to be very rewarding.

My latest venture — Exiscan — combines my passion for start-up with another passion: electrical safety. Our infrared windows save companies huge money (90% or more of their budgets for infrared electrical inspections), while helping to ensure that condition monitoring engineers return home to their families every night. IR windows provide a more efficient and safer work process that complies with insurance mandates and regulatory requirements (OSHA, NFPA 70E, CSA Z462, etc).

Specialties: Exceeding expectations, and delivering real benefits to clients and sales channels.

Joe Gierlach

  • 3 year electronic technology course from 1981-1984
  • 4 Years in the US Air Force – Aerospace Ground Support Equipment Technician 1984-1988
  • 1 Year Shipyard Electrician Bath Iron Works, Bath, ME construction and testing of electrical, communication, and combat systems on the US Naval Aegis Cruiser program 1988
  • Nearly 10 years in the central Florida phosphate mining, chemical fertilizer, and co-generation mines and plants working as and maintenance electrician, instrumentation technician, process controls, DCS and DDS systems, PLC process design, installation, programming, and commissioning from 1988-1997. Also involved in the preventative maintenance program for plant equipment that included Infrared Thermography as a tool.
  • 4 years at a steel pipe production plant as an electrician/instrumentation technician, PLC programming, troubleshooting, repair, and data highway maintenance, electronic and radio control repairs from 1997-2001
  • 1 ½ years in a titanium mill as a plant electrician that manufactured raw material for the commercial aerospace industry (Boeing and Airbus), the US Military for combat aircraft components, and the medical industry from 2001-2002
  • Over 10 years at TEGG Corporation in Pittsburgh, PA as Manager, Director, and Vice President of the Operations department’s Technical Training and Support Division with a network of international electrical contractors in the United States, Canada, Bermuda, Australia, the United Kingdom, The Netherlands, Denmark, Norway now numbering over 160.

Joe Anderson, CMRP

Joe has over 20 years experience in maintenance and management excellence in various industries and plants throughout the United States. He has published many articles and lectured throughout the United States in these areas. He is a CMRP, CRL, CARO, MLT2, MLA1, LSSGB, IAM-55k, and was recognized as one of the top 50 leaders in the country by the United States Congress, being awarded the National Leadership Award.

Joe is currently the Associate Director of Asset Management at B. Braun Medical. He can be contacted at with any questions or comments.